General Inquiries

What is myGate?
myGate is a technology-forward security solution that can be deployed in small and large gated communities to further strengthen existing security measures.
Where can I get the app?
The app is available for download from the Apple App Store and Google Play Store. But to be able to fully utilize and experience the benefits, the management committee of your society needs to sign up with us.
The app is available on Android and iOS.
Android : https://play.google.com/store/apps/details?id=com.mygate.user
iOS: https://itunes.apple.com/in/app/mygate-premium/id1101762651?mt=8
What aspects are covered in the demo?
The demo covers all aspects of the service including onboarding, deployment and post-installation services. If requested, we will give you a complete demonstration of the onboarding, deployment and usage by different parties and post-installation services.
How quickly can I get myGate installed?
Once the management team signs up with the app, we can onboard and deploy the app within 5-7 days. We also create all the backend database of the security personnel, create digital profiles and training of guards to ensure that the services are ready to be used.
Are there any hidden prices?
No, the app is absolutely free for the residents. The management committee is required to subscribe to the services from us. There are no hidden charges upon installation.
What are the challenges of implementing myGate?
The first challenge is getting the guards comfortable with using the app, however, we provide extensive training to ensure that they are familiar with the working, usage, and processes of each feature. The second challenge is the data connectivity, but that can be rectified by opting for better service providers. We believe there is no challenge we cannot overcome in a short span of time.
How many days will it take to do the onboarding?
It should take approximately 7 days. The entire process, including the training process and database creation, takes a week to complete.
How long does it take for the residents to adopt the technology? How easy is it for senior citizens to use it?
The app is very simple to use and shouldn't be a challenge. With some assistance, senior citizens can also use the app with ease. Else, they can always bank on the IVR feature in case they find the app navigation difficult.
Where can I download myGate app from?

The app is available on Android and iOS.

Android : https://play.google.com/store/apps/details?id=com.mygate.user

iOS: https://itunes.apple.com/in/app/mygate-premium/id1101762651?mt=8

There is no limit on the number of residents who can download the app as long as all are authorized residents of the society. If the application exits immediately on launch, please try to upgrade app version or OS version to match them.

How can I add a tenant to my flat?
You can add a tenant via - Settings > My Flat>Change the status to Let out>add the details of the tenant.

Questions about the Multi Property Management

How can I add a tenant to my flat?
You can add a tenant via - Settings > My Flat>Change the status to Let out>add the details of the tenant.

Questions about the Features

I have an ERP solution, do I need an alternative like myGate?
Our APIs are open, any IOT based applications are possible, technology-wise. You can start using the app and then take a call.
How can I ensure that I have the updated version of the app?
You can always check the Playstore /App store for the updated version. However, notifications to update the app will be triggered if there are any changes.
Who can see my entry and exit logs?
The data is not available for viewing by everyone. However, 6 months of data can be viewed through the management committee dashboard in case there is any requirement.
What happens when residents move out?
The residents are removed from the system when they vacate the house and cannot access the premises after removal.
We want your person to be on site for a week for half a day in the clubhouse and be available for our residents to ask any question or help them to download the app.
You wouldn't need to have a myGate champ at the clubhouse to explain the features. Initially, through Youtube links, flyers, email collaterals, signage at the main gate, standees at the clubhouse and other methods including WhatsApp groups we address real-time queries, we will be able to help solve all your queries without the need for additional onboarding time.
How can I enable the Multi-Tier System?
The Multi-Tier System can be enabled by configuring the main gate device to the Towers. However, there is an additional cost involved. It is recommended that the perimeter or periphery be secured through myGate, later if you still feel the need for it, we can always set it up.

Questions about e-Intercom

Learn More about e-Intercom
What is "e-Intercom"?

It is a mobile-based intercom, which is used for automating visitor validations. If you have downloaded the myGate app, all the visitor validations will happen through in-app notifications. You can either approve or deny a visitor's (Guest/Delivery Executives/etc) entry to the society with a tap on your phone. This will not restrict your mobility as is the case with wired intercom, where you need to attend the intercom to validate your visitor. If you are experiencing poor data connectivity, you will receive an IVR call to validate your visitor. And yes....if you don't want to receive these IVR calls on your mobile number, you can designate an alternate number (Mobile or Landline) as e-intercom number.

How can I set my e-Intercom number?

You can set the e-Intercom number from the app itself. There can be only one e-Intercom number per flat/home. You can set it to either a landline or mobile number from the app. The call is triggered only when the resident fails to respond to the app notification.

If a resident has not downloaded the app and wants to receive IVR directly, then you can request the admin to set a fixed landline or mobile as the e-Intercom of the flat. By default, the primary e-Intercom is set to the mobile number of the first person who downloads the app for the flat.

How to stop calls from myGate?
myGate calls you for visitor validation on your mobile. If you don't want to receive this phone call you can remove your mobile number from e-Intercom and put the mobile number of someone who can approve. If you want, you can leave the e-Intercom numbers blank too. To reset the e-intercom number -> Go to side menu -> Open e-intercom and then edit the numbers.
I am going out of the country for travel. How can I stop calls from myGate?
In this case, you can remove your mobile number from e-intercom and put the mobile number of someone who can approve. If you want, you can leave the e-intercom numbers blank too. To reset the e-intercom number -> Go to side menu -> Open e-intercom and then edit the numbers.
I am getting a notification for a visitor (e.g. cab, delivery executive) that I did not expect. What should I do?
This is likely due to an error in flat selection by the guard at the gate. You can inform the guard about this and ask him to be more attentive when taking entries at the gate.
I am at work and don't want to be disturbed for visitor approval. My family should be able to do it. What should I do?
You need to
1) Switch off app notifications in the app and
2) Assign an e-intercom number where the approval calls should go. If other members (s) of your family have also downloaded the app, then they will receive an in-app notification to authorize the entry. If no response is received from in-app notifications, calls will be initiated in the order of priority, first to the primary number and then to the secondary number.
Is it compulsory to set an e-Intercom number?
No, it’s not compulsory to set an e-intercom number. You can leave the e-intercom number blank. However, we recommend that you set at least the primary number so that you don't miss visitor validation calls from the security.
How does the authentication of surprise guests, cabs, courier, delivery executives etc work?

For every visitor at the gate without having a pre-approved OTP, we initiate an authorization process with the residents of a flat. It is important to understand how we recognize numbers/users in our system first.

Registered users - Residents have to be registered in the system for myGate to communicate with them. Owners and tenants can register themselves by sharing their details via their facility office. Further, they can register their family easily using add family feature. Many family member’s phone numbers can be registered with myGate.

Active users - When registered users download the app, they become active users. Active users can designate one mobile/landline number as an e-intercom number. This number is given priority when system calls are generated for approval.

Questions about Visitor management

Learn More about visitor management
Does the guard stop everybody who enters the society?
Yes. The guard is required to collect details from everyone who is entering the premises.
What if I do not want my guests to wait at the gate?
You can raise a request through the myGate app prior to their visit. A 6 digit passcode is triggered to the visitor, they can give the number and enter without waiting for approval from you.
What if I haven’t raised an invite for my guests?
If you haven't raised an invite, your guest will have to give their details to the guard who will update it in the app and raise a request for you to approve. On accepting the invite, your guest can enter the premises.
What if I am not home when someone comes?
If you aren't home, you will still get a notification on your app. The guards can always inform the visitor if their request to enter the premises has been accepted or declined.

Questions about Clubhouse management

Learn More about Clubhouse management
Who can use the clubhouse using the app?
Only authorized personnel like residents, management committee members can access the clubhouse.
What about people who haven’t renewed their club membership?
Upon non-renewal of their membership, the management committee can automatically remove said person from the list.
What kind of inventory can I keep with the app?
You can keep track of all your common assets, indoor sports, outdoor sports equipment, clubhouse specific inventory like chairs and tables among others.
Who will ensure that residents will give the details for club usage?
While the guards are required to enter all the details, the strict enforcement of the system is the responsibility of the residents and the management committee.

Questions about Delivery management

Learn More about Delivery management
If I have a package, who will pick it up?
If you are available to pick up the delivery, you can pick it up by allowing the delivery personnel to enter the premises through the accept button upon his arrival at the gate. In case of unavailability, you can raise a request for the guards to pick up the parcel at the gate and stow it away safely. You can pick it up using the 6 digit code that's generated to your phone when the guard picks up the parcel.
Do I have to tell the delivery executive about the guards?
The delivery personnel is stopped by the guards at the gate. You need not have to tell the delivery person about the guards or the myGate protocol.
How will the guards know the package belongs to me?
When the guards pick up a parcel that belongs to you, a 6 digit code is triggered to your phone. You can claim your parcel after giving said code to the guards.
Where can I pick/drop off my package?
The guards can pick up your parcels and drop off your 'to be returned' packages at the gate.
What happens in case of damage to my package?
We have taken many thoughtful measures to ensure that your packages are not misplaced or damaged.

Questions about Attendance and staff management

Learn More about Attendance and staff management
What happens when a new daily staff joins?
A new digital profile is created for the daily help using any government issued ID. A 6 digit code is provided to the help; this profile can further be attached to your profile.
Our staff is not comfortable with technology, can they adjust to myGate?
Yes, given that myGate is made for everyone, it shouldn't be a challenge to use. You may have to assist them initially if they still find it difficult.
If the staff enters the premises but skips our house, how can myGate help?
You will know exactly when the staff has entered the premises, there is no scope of missing out on the entry. You can follow up on their absence if they skip coming to your house.
How many profiles can I create per household?
You can create multiple profiles for all the staff that visits your household.

Questions about Technology

Why is Biometric not an ideal solution?
Biometric data is highly sensitive and needs to be dealt with utmost care, the infrastructure requirements are very high and IT Act 20 requires that all biometric data be renewed every 15 days.
Why is Access Card not an ideal solution?
Access cards can be misused by anyone who has the card. Plus, printing cards and the churn rate is very high.
Why is RFID not an ideal solution?
Even when residents vacate their flats they can still retain the apartment RFID. This creates an issue. Additionally, infrastructure to set up RFID tags, RFID readers is quite extensive. Not just that, the infrastructure cost is will also financially intensive.